Operational Management
A key differentiating factor of our service portfolio is the ability to accompany new entrants beyond launch of service into the initial operations phase. Our services are based upon industry best practice process maps developed by the TelemanagementForum. This enables the operator to concentrate on its particular area of expertise whilst we implement and start network operations in a structured and optimised manner. Using both the eTom and ITIL operating models in integrated tools enables us to generate real value for our clients by defining optimum business processes or transforming any existing work flow processes.
Our operational management service portfolio has two management consulting levels:
- Individual interim management positions, e.g. CEO, CTO, CMO, etc.
- Operations Consulting - consulting services in defining and optimizing operational processes and procedures
Further operational management services offered are:
- Operation Supervision
- Day-to-day operational support
- Turnkey operations support
Details of those operational management services are given under Telco Network Services.
In all cases we address the major operational areas of a telecommunications provider:
- Network Planning ( Core, radio, transmission)
- Network Implementation
- Network Engineering & Optimization
- Network Operations and Maintenance
- System Integration
- Service Development
- Marketing and Sales
- Revenue Assurance
- Fraud Management
- Customer Relationship Management
- Customer Care and Billing
- HR and Training
Our understanding of the current fragmentation of many traditional telecommunications value chains also enables us to optimize an operator´s intended value chain positioning - providing benefits not only in operational processes but in general organisational performance improvement.
